All of us at Winchester Savings Bank spent most of 2020 responding to the COVID-19 pandemic and its impact on our operations, our customers, and our employees. It was essential that we find ways to continue operations with little or no disruption while keeping everyone safe. Upgrading our core system in 2019 was key to creating the flexibility and security necessary to allow most employees to work from home.
At our branches, the impact of closed lobbies was mitigated by continued use of our drive-up facilities. Retail staff found ways to provide services that are usually done face-to-face, including making appointments and conducting some business in the parking lot. Throughout, the Bank followed CDC guidelines and state mandates for building occupancy levels and mask requirements.
We recognized that the impact on customers was the top concern, and the Bank took several steps to allay some of the financial pressures. These included waiving most deposit and loan account fees for several months and working with customers to address their concerns and when possible, modify their relationships with us.
We look forward to 2021 for two big reasons – a return to normal for all of us and celebration of the Bank's landmark 150th anniversary. On August 26, 1871, Winchester Savings Bank opened for business, and by the end of the day, had gathered more than $11,000 in deposits!
As always, we are proud to be a local bank with a strong financial foundation, a tradition of exceptional service and a legacy of community involvement and support. For 150 years, Winchester Savings Bank has been an excellent place to keep your money safe; to speak with friendly, knowledgeable experts about financing a home, saving for the future, and guiding your business; and to access services that offer both value and convenience. You will always find someone here who will work with you to explore your options and help you make smart financial choices.
All of us here at Winchester Savings Bank wish you a healthy and prosperous 2021.
Peter J. Segerstrom
President and CEO