What We Are Doing
Your deposits are safe. Please click here for FAQs from the FDIC.
To make it easier to access your funds, we are:
- Temporarily waiving all ATM surcharge fees. Any surcharge you incur for using another Bank's ATM will be refunded to you at the end of the month.
- Temporarily waiving early-withdrawal penalties on Certificates of Deposit.
- Temporarily waiving non-sufficient funds (NSF) fees.
To help those experiencing financial hardship due to the coronavirus pandemic, we are:
- Temporarily waiving late charges assessed on or after 3/13/2020, until further notice.
- Working with customers who are struggling to make loan payments.
If you have questions about your ability to pay, please contact us. We're here to help.
Please be assured that the Bank is taking the coronavirus very seriously and has a plan for situations like this. The plan includes specific steps be taken as necessary, and everything is being done to keep our customers, our employees, and your money safe. Some of those steps include:
- Implementing "social distancing" at all locations (e.g. phone calls instead of meetings, work-from-home options)
- Cleaning commonly-touched surfaces and areas of the Bank with increased frequency
- Sharing best practices for reducing the spread of the disease
- Planning for possible disruptions to service at our branches
Your Banking Options
Your Bank at Your Fingertips
As part of our commitment to following best practices during the coronavirus pandemic, the Bank is helping customers through the drive-ups only.
Three of our locations have drive-ups which will remain open as usual. Our branch at 188 Medford Street in Arlington does not have a drive-up, and the lobby will be temporarily closed until further notice. The ATMs at all locations will continue to be available 24/7, along with Online and Mobile Banking. Click here for our locations and hours.
- Online & Mobile Banking - check your balance, deposit checks, transfer funds, pay bills - all from your computer and phone. If not already enrolled, please use the Online Banking login box on our home page to register. If you have any Online Banking issues, please call us during business hours at (781) 729-2130 and after hours at (888) 415-4097.
- Telephone Banking - call (800) 303-2434. Check your balance, and transfer funds.
- Our Main Office, Horn Pond, and Hammond Square locations all have drive-ups. Click here for addresses.
- Use your Visa® Debit Card to pay for purchases online and in stores virtually anywhere.
- Use your Visa® Debit Card at ATMs all over the country to withdraw cash, check your balance, and transfer funds. The Bank is temporarily waiving all ATM surcharge fees, so any surcharge you incur for using another Bank's ATM will be refunded to you at the end of the month.
- Online mortgage applications - click here to learn about products, get rate information, and fill out an application.
- If you have questions, please feel free to call us directly at (781) 729-2130 or (800) WSB-1871. You can also get contact information for various departments by clicking here to visit our Contact Us page.
- Use our website to send us a secure message by clicking here. (Your message will be received during regular business hours and responded to within 2 business days.)
Your Money is Safe
Your deposits are insured by the FDIC and the DIF.
Below are some Frequently Asked Questions from the FDIC. Click here for the full list.
NO DEPOSITOR HAS EVER LOST A PENNY IN A BANK INSURED BY BOTH THE FDIC AND THE DIF.
- If my bank has temporarily reduced branch access or is not open, is my money still insured?
In difficult circumstances, some banks may need to temporarily limit operations to protect the health of their employees and customers. This may include closing a lobby, converting to drive-thru only services, or encouraging customers to use ATMs or digital channels to access their services. Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000. Please see additional information regarding deposit insurance.
- Will there be enough cash during a pandemic or other national disaster?
The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Keep in mind, the safest place for your money is inside a bank. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC.
- Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?
Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.
- I have deposits at a bank that I think may exceed the FDIC's deposit insurance limits. What should I do?
At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage. The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.
- Who can I contact for information about banking services?
Customers with questions can contact the FDIC toll-free at 1-877-ASK-FDIC or 1-877-275- 3342 or TDD 800-925-4618 for information about accessing banking services or how to reach their bank. This hotline operates from 8:00 a.m. to 8:00 p.m. Eastern Time Monday through Friday and 9:00 a.m. to 5:00 p.m. on Saturday and Sunday. Please note the FDIC does not have access to your specific bank account information. For immediate assistance, you should contact your bank directly. Additional information can be found online at https://www.fdic.gov/COVID19/index.html.